Search for 'su:"Customer relationship"'

Cases in call center management great ideas (th)at work

]]> By Feinberg, Richard | Ko De Ruyter | Lynne Bennington .
Mumbai Jaico Publishing House 2005 .
x, 356 p. , Index Included. ; 24 cm..
8179924424 (hb)

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Sales force management

]]> By Johnston, Mark W. | Greg W. Marshall.
New York McGraw-Hill 2006 .
xvii, 491 p. ; 25 cm..
0070606331 (pbk)

]]> Place hold on Sales force management

101 ways to increase your sales

]]> By Forsyth, Patrick .
New Delhi Kogan Page 2001 .
127 p. , Include index. ; 21 cm..
8175541474 (pbk)

]]> Place hold on 101 ways to increase your sales

Handbook of customer relationship marketing

]]> By Stone, Merlin | Neil Woodcock | Liz Machtynger.
New Delhi Crest Publishing House 2004 .
xii, 228 p. ; 24 cm..
8124204306 (hb)

]]> Place hold on Handbook of customer relationship marketing

E-Commerce an Indian perspective

]]> By Joseph, P. T..
New Delhi Prentice-Hall of India Private Ltd. 2005 .
xiv, 490 p. ; 23 cm..
8120327888 (pbk)

]]> Place hold on E-Commerce

Selling managing customer relationships

]]> By Rix, Peter.
New York McGraw-Hill 2006 .
xxv, 456 p. ; 25 cm..
0074715615 (pbk)

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Compensating the sales force

]]> By Cichelli, David .
New York McGraw Hill 2004 .
xv, 218 p. , Index Included. ; 23 cm..
0071411887 (hb)

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Customer behavior a managerial perspective

]]> By Sheth, Jagdish N. | Banwari Mittal.
Australia Thomson/South-Western 2004 .
xix, 487p. ; 25 cm..
0030343364 (hb)

]]> Place hold on Customer behavior

Customer relationship management

]]> By Peelen, Ed..
Noida Pearson India Education Services Pvt. Ltd. 2019 .
xvi, 433 p. , Includes index. ; 24 cm..
9788131725405 (pbk)

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Impact of customer relationship management (CRM) on organization performance moderating role of technological turbulence, an evidence from services sector of Pakistan

By Shafaat Ahmad Mir (3592).
Islamabad Riphah International University (unpublished) 2015 .
xiii, 75 p. , Includes bibliographical references ; 29 cm..

]]> Place hold on Impact of customer relationship management (CRM) on organization performance

Effect of customer relationship management adoption on organizational performance: moderating role of technological turbulence

By Shahid Iqbal (9632).
Islamabad (unpublished) 2014 .
74 p. , Submitted in fulfillment of the requirements for the degree of Master of Sciences to the Faculty of Management Sciences | Thesis supervisor: Mr. Mubashar Hassan Zia | Includes bibliographical references ; 29 cm..

]]> Place hold on Effect of customer relationship management adoption on organizational performance:

The impact of customer relationship management on the organizational performance of logistics service providers (LSPs) - A case from Pakistan

By Inamullah Khan (10496).
Islamabad (unpublished) 2014 .
xiv, 77 p. , Submitted in fulfillment of the requirements for the degree of Masters of philosophy in Statistics to the Faculty of Basic Sciences and Humanities. | Includes bibliographical references | Thesis supervisor: Dr. Abdul Qayyum 30 cm..

]]> Place hold on The impact of customer relationship management on the organizational performance of logistics service providers (LSPs) - A case from Pakistan

Service quality and customer retention moderated by relationship characteristics (breadth depth and length)

By Zahra Idrees Butt (MS-B2-045).
Islamabad (unpublished) 2012 .
51 p. , Thesis supervisor: Dr. Mueen Aizaz Zafar | Includes bibliographical references ; 30 cm..

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The impact of supply chain management practices on supply chain performance, mediating role of logistic integration telecommunication industry of Pakistan

By Alia Sarwar (16240).
Islamabad (unpublished) 2017 .
iv, 39 p. , Submitted in partial fulfillment of the requirement for the degree of Master of Sciences in Engineering Management to the Faculty of Management Sciences | Includes bibliographical references | Thesis Supervisor: Dr. Nadeem Ahmed Khan ; 29 cm..

]]> Place hold on The impact of supply chain management practices on supply chain performance, mediating role of logistic integration

Principles and systems of banking

]]> By Popli, G. S..
Delhi PHI Learning 2016 .
xxi, 249 p. ; 24 cm..
9788120351783 (pbk)

]]> Place hold on Principles and systems of banking

Customer relationship management in electronic markets

]]> By Lyer, Gopalkrishnan R | David Bejou .
Mumbai Jaico publishing house 2005 .
xi, 113 p. , Includes references and index. ; 25 cm..
9788179924457 (hb)

]]> Place hold on Customer relationship management in electronic markets

E-business and e-commerce management strategy, implementation and practice

]]> By Chaffey, Dave.
Noida Pearson India Education Services Pvt. Inch. 2019 .
xxxi, 733 p. , Includes glossary, bibliographical references, and index. ; 25 cm..
9789332511170 (pbk)

]]> Place hold on E-business and e-commerce management

Services marketing people, technology, strategy

]]> By Wirtz, Jochen | Christopher Lovelock | Jayanta Chatterjee.
Noida Pearson India Education Services Pvt. Ltd 2019 .
xxii, 817 p. , Includes glossary, appendices, bibliographical references and index. ; 28 cm..
9789332587687 (pbk)

]]> Place hold on Services marketing

Customer relationship management the bottom line to optimizing your ROI

]]> By Anton, Jon | Natalie L. Petouhoff | Shalini Kalia.
Noida Dorling Kindersley (India) Pvt. Ltd 2013 .
xvi, 263 p. , Includes bibliographical references and index. ; 24 cm..
9788131791530 (pbk)

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Customer relationship management getting it right!

]]> By Kincaid, Judith W..
Noida Pearson India Education Services Pvt. Ltd 2006 .
xxvii, 480 p. , Includes glossary, appendices and index. ; 23.5 cm..
9788177581348 (pbk)

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Marketing of high-technology products and innovations

]]> By Mohr, Jakki J. | Sanjit Sengupta | Stanley Slater.
Noida Dorling Kindersley (India) Pvt. Ltd 2015 .
542 p. , Includes glossary, bibliographical references and index. ; 25 cm..
9789332536623 (pbk)

]]> Place hold on Marketing of high-technology products and innovations

B2B Marketing a South Asian perspective

]]> By Hutt, Michael D | Dheeraj Sharma | Thomas W. speh.
Australia Cengage Learning 2014 .
xxix, 522 p. , Includes index. ; 25 cm..
9788131520796 (pbk) | 81315207X (pbk)

]]> Place hold on B2B Marketing

MKTG principles of marketing

]]> By W. Lamb, Charles | Joseph F. Hair | Dheeraj Sharma [et. al.].
Australia Cengage Learning 2016 .
xvii, 671 p. , Includes endnotes and index. ; 24 cm..
9788131520345 (pbk) | 813152034X (pbk)

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E-business 2.0 roadmap for success

]]> By Kalakota, Ravi | Marcia Robinson.
New Delhi Pearson 2013 .
544 p. , includes index. ; 22 cm..
9788177581164 (pbk)

]]> Place hold on E-business 2.0

Impact of sales promotion and customer relationship management on purchase intention and customer retention and the mediating role of perceived quality in corporate sector of Pakistan

By Sumra Farooq (19267).
Islamabad (Unpublished) 2019 .
xiii, 96 p. , Submitted in partial fulfillment of the requirement for the degree of Master of Science in Marketing to the Faculty of management Sciences | Includes bibliographical references | Thesis Supervisor: Dr. Mubashar Hassan Zia ; 29 cm..

]]> Place hold on Impact of sales promotion and customer relationship management on purchase intention and customer retention and the mediating role of perceived quality in corporate sector of Pakistan

Services marketing people, technology, strategy

]]> By Wirtz, Jochen | Christopher Lovelock | Jayanta Chatterjee.
Noida Pearson India Education Services Pvt. Ltd 2018 .
xxii, 817 p. , Includes bibliographical references, appendices, glossary and indexes. ; 28 cm..
9789332587687 (pbk)

]]> Place hold on Services marketing

Enterprise systems for management

]]> By Motiwalla, Luvai F | Jeff Thompson.
Noida Dorling Kindersley India Pvt. Ltd. 2009 .
352 p. , Includes index. ; 23.5 cm..
9788131724316 (pbk)

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Marketing management

]]> By Marshall, Greg W. | Mark W. Johnston.
USA McGraw Hill Irwin 2010 .
xxvi, 566 p. , Includes glossary and index ; 28 cm..
9780071283182 (pbk)

]]> Place hold on Marketing management

Investigating the impact of customer relationship management on patient loyalty the role of safety as a moderator

By Shahid Iqbal Mughal (22110).
Islamabad (unpublished) 2021 .
v, 75 p. , Submitted in partial fulfillment of the requirement for the degree of Master of Science in Health care management to the Faculty of Management Sciences | Includes bibliographical references and appendix | Thesis Supervisor: Raja Zohaib Ghafoor ; 29 cm..

]]> Place hold on Investigating the impact of customer relationship management on patient loyalty

E-business 2.0 roadmap for success

]]> By Kalakota, Ravi | Marcia Robinson.
New Delhi Pearson 2012 .
544 p. , Includes index. ; 23.5 cm..
9788177581164 (pbk)

]]> Place hold on E-business 2.0

Connecting with consumers : marketing for new marketplace realities

]]> By Kimmel, Allan J..
New York Oxford university press 2010 .
xvi, 333 p. ; 24.5 cm..
9780199556502 (pbk)

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Customer relationship management : a strategic imperative in the world of e-business

]]> By Stanley A Brown (editor).
Canada John Wiley and Sons 2000 .
xvii, 345 p. , Includes conclusion and appendix. ; 23.5 cm..
0471644099 (hb)

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The new relationship marketing : how to build a large, loyal, profitable network using the social web

]]> By Smith, Mari.
New Jersey John Wiley and Sons 2011 .
xxxiii, 238 p. , Includes index . ; 23.8 cm. .
9781118063064 (hb)

]]> Place hold on The new relationship marketing

Successful direct marketing methods : interactive, database and customer-based marketing for digital age

]]> By Stone,Bob | Ron,Jacobs.
United States of America McGraw-Hill 2008 .
xxviii, 663 p. , Includes glossary and index. ; 24 cm. .
9780071458290 (hb)

]]> Place hold on Successful direct marketing methods

A complaint is a gift : using customer feedback as a strategic tool

]]> By Barlow, Janelle | Claus Moller.
USA Berrett-Koehler Publishers 1996 .
x, 222 p. , Includes notes, index and about the authors ; 23 cm..
9781881052814 (pbk)

]]> Place hold on A complaint is a gift

CRM : the foundation of contemporary marketing strategy

]]> By Baran, Roger J. | Robert J. Galka.
United States of America Routledge 2013 .
ix, 393 p. , Includes notes and index. ; 25 cm..
9780415896573 (pbk)

]]> Place hold on CRM

Contemporary issues in marketing and consumer behaviour

]]> By Parsons, Elizabeth | Pauline Maclaran.
UK Butterworth- Heinemann 2009 .
xi, 219 p. , Includes references and index ; 24.5 cm..
9780750687393 (pbk)

]]> Place hold on Contemporary issues in marketing and consumer behaviour

Marketing for hospitality and tourism

]]> By Kotler, Philip R | John T. Bowen | James Makens.
USA Pearson 2014 .
ii, 629 p. , Includes index ; 27.5 cm..
9781292020037 (pbk)

]]> Place hold on Marketing for hospitality and tourism

Consultative selling : the Hanan formula for high-margin sales at high levels

]]> By Hanan, Mack.
USA American Management Association 2011 .
xxiii, 232 p. , Includes appendix and index ; 24 cm..
9780814416174 (hb)

]]> Place hold on Consultative selling

Customer relationship management : a strategic imperative in the world of e-business

]]> By Stanley A. Brown (editor).
Canada John Wiley & Sons Canada, Ltd 2000 .
xxviii, 345 p. , Includes appendix. ; 23.3 cm..
9780471644095 (hb)

]]> Place hold on Customer relationship management

Retailing management

]]> By Levy, Michael | Dhruv Grewal.
New York McGraw Hill 2023 .
xxviii, 643 p. , Includes glossary and index. ; 27 cm..
9781265072469 (pbk)

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