Search for 'su:"Customer services"'

Customer-Driven services management

]]> By Balachandran, S..
New Delhi Response Books 2004 .
xiii, 304 p. ; 21 cm..
0761932550 (pbk) | 8178293897

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Services marketing : people technology strategy

]]> By Wirtz, Jochen | Lovelock, Christopher.
USA World Scientific Publishing Co. Inc. 2016 .
xvii, 783 p. , Includes glossary and index. ; 28 cm..
9781944659011 (pbk)

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Making customer service happen a simple and effective guide to achieving unbelievable customer satisfaction while reducing your costs

]]> By Lake, Neville | Krishtin Hickey.
Australia Business + Publishing 2006 .
xi, 112 p. ; 22 cm..
1875889515 (pbk)

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Services marketing integrated customer focus across the firm

]]> By Zeithaml, Valarie A..
Singapore McGraw Hill 2013 .
xxvii, 642 p. , Includes index. ; 25 cm..
9780071086967 (pbk) | 007108696X (pbk)

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e-Service speed, technology, and price built around service

]]> By Tschohl, John.
New Delhi Pentagon Press 2003 .
xii, 199 p. , Includes index. ; 22 cm..
8186830995 (hb)

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Inventory management

]]> By Sandeep Choudhary.
New Delhi Random Publication 2017 .
v, 298 p. , Include bibliography and index. ; 24 cm..
9789386314239 (hb)

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The impact of service scape on behavioural intensions of customers in the hotel industry mediating role of image perceptions

By Muhammad Qasim Zia (S15A14G07004).
Faisalabad (unpublished) 2018 .
x, 100 p. , Submitted in fulfillment of the degree of Master of Sciences in Management Sciences to the Faculty of Management Sciences. | Includes bibliographical references | Thesis supervisor: Mr. Farooq Jamal ; 30 cm..

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7 Tenets of Taxi Terry how every employee can create and deliver the ultimate customer experience

]]> By McKain, Scott .
New York McGraw Hill 2014 .
v, 200 p. , Includes index. ; 23 cm..
9780071822152 (hb)

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Digital disciplines

]]> By Weinman, Joe.
Hoboken John Wiley & Sons 2015 .
xxiii, 375 p. , Includes index. ; 23 cm..
9788126558216 (hb)

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Services management integrating customer focus across the firm

]]> By Wilson, Alan | Valarie A. Zeithaml | Mary Jo Bitner | Dwayne D. Gremler .
New York McGraw-Hill 2008 .
xxiii, 623 p. , Includes index ; 24.5 cm..
9780077107956 (pbk) | 0077107950 (pbk)

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Services marketing integrating customer focus across the firm

]]> By Zeithaml, Valarie A. | Mary Jo Bitner | Dwayne D Gremler | Ajay Pandit .
India Mcgrawhill education 2015 .
xxxii, 711 p. , Include index. ; 24 cm..
9781259026812 (pbk) | 1259026817 (pbk)

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Services marketing people, technology, strategy

By Lovelock, Christopher | Jochen Wirtz | Jayanta Chatterjee.
New Delhi Pearson Education 2018 .
xxi, 683 p. , Includes index, glossary and credits ; 23 cm..
012545611719 (pbk)

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Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

]]> By Goodman, John A..
New York AMACOM 2009 .
xiv, 256 p. , Includes index. ; 23 cm..
9780814413333 (hb) | 0814413331

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Services marketing integrated customer focus across the firm

]]> By Valarie A. Zeithaml | Mary Jo Bitner | Dwayne D. Gremler | Martin Mende.
New York McGrew Hill 2024 .
xxvi, 531 p. , Includes bibliographical reference and index. ; 26 cm..
9781260564167 (hb)

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Pay Attention : how to listen, respond, and profit from customer feedback

]]> By Thomas, Ann | Jill Applegate .
USA John Wiley & Sons 2010 .
xv , 205 p. , Includes notes & index. : 23.8 cm. .
9780470563557 (hb)

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Meet your customers needs : workbook 2

]]> By Robert Taggart.
United States of America Thomson Learning 2006 .
3 v., iv, 67 p. , Includes appendix. ; 25 cm..
9781423950684 (pbk)

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Chocolates on the pillow aren't enough : reinventing the customer experience

By Tisch, Jonathan M | Karl Weber.
New Jersey John Wiley and Sons 2007 .
xii, 256 p. , Includes bibliographical references and index. ; 23.5 cm..
978047043554 (hb)

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Talent management system : best practices in technology solutions for recruitment, retention and workfroce planning

]]> By Schweyer, Allan .
Canada John Wiley and Sons 2004 .
xv, 253 p. , Includes bibliographical references and index. ; 23.8 cm. .
0470833866 (hb)

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Services marketing : people, technology, strategy

]]> By Lovelock, Christopher | Jochen Wirtz.
United States of America Pearson Prentice Hall 2007 .
xx, 648 p. , Includes glossary, credits and index. ; 28 cm..
9780131875524 (hb)

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Customer care excellence : how to create an effective focus

]]> By Cook, Sarah.
United Kingdom Kogan Page Limited 2002 .
vi, 248 p. , Includes references and index. ; 23.2 cm..
9780749437923 (pbk)

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Cruise operations management : hospitality perspectives

]]> By Gibson, Philip.
New York Routledge Taylor & Francis Group 2012 .
ix, 312 p. , Includes bibliographical references and index. ; 23 cm..
9780415699532 (pbk)

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Service management : operations, strategy and information technology

]]> By Fitzsimmons, James A. | Mona J. Fitzsimmons | Sanjeev Bordoloi.
Singapore McGraw-Hill Companies, Inc. 2014 .
xviii, 524 p. , Includes biography, references, appendix and index. ; 27.5 cm..
9781259010651 (pbk)

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Customer-focused quality : what to do on Monday morning

]]> By Hinton, Tom | Wini Schaeffer.
New Jersey Prentice Hall 1994 .
xiii, 273 p. , Includes bibliographical references and index. ; 24 cm..
9780131896307 (hb)

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Service management : operations, strategy and information technology

]]> By Bordoloi, Sanjeev | James A. Fitzsimmons | Mona J. Fitzsimmons.
New York McGraw-Hill Companies, Inc. 2019 .
xx, 520 p. , Includes bibliography, references, appendix and index. ; 27.5 cm..
9781260092424 (pbk)

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