Search for 'su:"Service Management"'

The Internet and its protocols a comparative approach

]]> By Farrel, Adrian..
Amsterdam | Boston Morgan Kaufmann Publishers 2004 .
xxix, 809 p. ; 25 cm..
155860913X (pbk)

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IT systems managements designing, implementing, and managing world-class infrastructure

]]> By Schiesser, Rich .
New Delhi Prentice Hall 2002 .
xxxvi, 487 p. ; 24 cm..
812032238X (pbk) | 9789332550193 (pbk)

]]> Place hold on IT systems managements

CISA certified information system auditor exam guide

]]> By Gregory, Peter H..
New York McGraw-Hill Companies 2012 .
xxiv, 724 p. , Includes index. ; 24 cm..
9780071769112 (hb) | 9780071769129 (hb) | 9780071769105 (hb)

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Nursing services and administration

]]> By Harris, N..
Delhi AITBS Publishers, India 2015 .
xii, 443 p. , Includes index. ; 24 cm..
9789374735442 (pbk)

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Enterprise resource planning

]]> By Leo, Alexis.
Noida Mcgraw Hill 2014 .
xx, 415 p. , Includes index. ; 23.5 cm..
9789383286645 (pbk)

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Food and beverage management

]]> By Bernard Davis | Andrew Lockwood | Peter Alcott | Loannis S. Pantelidis.
New York Routledge 2018 .
xxiii, 379 p. , Includes bibliographical references and index. ; 24.5 cm..
9781138679313 (pbk

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Food and beverage service

]]> By Cousins, John | Dennis Lillicrap | Suzanne Weekes.
UK Hodder Education 2014 .
xiv, 466 p. , Includes appendix and index. ; 27 cm. .
9781471807954 (pbk)

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Site reliability engineering : how google runs production systems

]]> By Betsey Beyer (editor) | Chris Jones (editor) | Jennifer Petoff (editor).
Beijing O'Reilly Media, Inc. 2016 .
xxiv, 524 p. , Includes bibliography and index ; 24 cm..
9781491929124 (pbk)

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Caribbean tourism : People, Service and hospitality

]]> By Jayawardena, C..
USA Ian Randle Publishers 2005 .
xvi, 293 p. , Includes index. ; 23 cm..
9766371776 (pbk)

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Catering : a guide to managing a successful business operation

]]> By Mattel, Bruce.
Canada John Wiley & Sons, Inc. 2008 .
viii, 358 p. , Included appendix, bibliographical references and index ; 24 cm..
9780764557989 (hb)

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On-premise catering : hotels, convention centers, arenas, clubs and more

]]> By Shock, Patti J. | Cheryl Sgovio.
New Jersey John Wiley & Sons 2011 .
xii, 484 p. , Includes glossary, appendix, bibliographical references and index. ; 23.6 cm..
9780470551752 (pbk)

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Food service management fundamentals

]]> By Reynolds, Dennis | Kathleen Wachter McClusky.
New Jersey John Wiley & Sons 2013 .
xiv, 418 p. , Include index ; 28.4 p.
9780470409060 (pbk)

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The professional kitchen management

]]> By Hayes David k | Allisha A. Miller.
New York Prentice Hall 2012 .
xi, 315 p. , Includes bibliographical references and index. ; 27.8 cm..
9780131391741 (pbk)

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Services marketing : people, technology, strategy

]]> By Lovelock, Christopher | Jochen Wirtz.
United States of America Pearson Prentice Hall 2007 .
xx, 648 p. , Includes glossary, credits and index. ; 28 cm..
9780131875524 (hb)

]]> Place hold on Services marketing

A complaint is a gift : using customer feedback as a strategic tool

]]> By Barlow, Janelle | Claus Moller.
USA Berrett-Koehler Publishers 1996 .
x, 222 p. , Includes notes, index and about the authors ; 23 cm..
9781881052814 (pbk)

]]> Place hold on A complaint is a gift

The world of superservice : creating profit through a passion for customer service

]]> By Irons, Ken.
USA Addison Wesley 1998 .
x, 246 p. , Includes index ; 23 cm..
9780201403848 (pbk)

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Service management : operations, strategy and information technology

]]> By Fitzsimmons, James A. | Mona J. Fitzsimmons | Sanjeev Bordoloi.
Singapore McGraw-Hill Companies, Inc. 2014 .
xviii, 524 p. , Includes biography, references, appendix and index. ; 27.5 cm..
9781259010651 (pbk)

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Food & beverage service : levels 1&2 S/NVQ

]]> By Adjey, Zoe | Gary Hunter | Clare Mannall.
UK Delmar Cengage learning 2009 .
xxix, 362 p. , Includes glossary of terms and index ; 28 cm..
9781408007426 (pbk)

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International case studies for hospitality, tourism and event management students and trainees

]]> By Elizabeth Ineson (editor) | Melanie Smith (editor) | Valentin Nita (editor).
Romania Editura Tehnopress 2014 .
xv, 104 p. , Vol. 5 ; 23.8 cm..
9786066871075 (pbk)

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The management of food service operations

]]> By Peter Jones (Editor's) | Paul Merricks.
UK Thomson 2004 .
viii, 264 p. , Includes references and index : 24.2 cm..
030432907X (pbk)

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Controlling foodservice costs : competency guide

]]> By National Restaurant Association Educational Foundation.
New Jersey Pearson Prentice Hall 2007 .
x, 196 p. , Includes appendix and index. ; 27.5 cm..
9780132283366 (pbk)

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Moments of truth

]]> By Carlzon, Jan.
New York Ballinger Publishing Company 1989 .
xiii, 135 p. ; 20 cm..
9780060915803 (pbk)

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Remarkable services

]]> By The Culinary institute of America.
United States of America John Wiley & Sons, Inc. 2014 .
xiv, 290 p. , Includes appendix, bibliography and index. ; 23 cm..
9781118116876 (pbk)

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Management by menu

]]> By Kotschevar, Lendal H. | Diane Withrow.
New Jersey John Wiley and Sons 2008 .
xiii, 411 p. , Includes bibliographical references, appendix and index. ; 24 cm..
9780471475774 (pbk)

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Service management : operations, strategy and information technology

]]> By Bordoloi, Sanjeev | James A. Fitzsimmons | Mona J. Fitzsimmons.
New York McGraw-Hill Companies, Inc. 2019 .
xx, 520 p. , Includes bibliography, references, appendix and index. ; 27.5 cm..
9781260092424 (pbk)

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Food and beverage management

]]> By Bernard Davis | Andrew Lockwood | Peter Alcott | Ioannis S. Pantelidis.
UK Butterworth Heinemann 2008 .
xviii, 426 p. , Includes index. ; 26.2 cm..
9780750667302 (pbk)

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The menu and the cycle of cost control

]]> By McVety, Paul J. | Susan Desmond Marshall | Bradley J. Ware.
United States of America Kendall/Hunt Publishing Company 2005 .
vi, 317 p. , Includes index. ; 27.4 cm..
9780757520631 (pbk)

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Opportunities in restaurant careers

]]> By Chmelynski, Carol Ann Caprione.
Chicago VGM Career Books 2004 .
viii, 166 p. , Includes appendix. ; 19 cm..
9780071411653 (pbk)

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