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A practical guide to complaints handling

Gunn, Chris

A practical guide to complaints handling in the context of clinical governance - Edinburgh Churchill Livingstone 2001 - xiii, 235 p. ; 23 cm.

Includes index

ISBN: 0443070237 (pbk)

Subjects--Topical Terms:
National Health Services-Grea- Britain
Health facilities-Complaints against-Great Britain --Health council --Information dissemination --Primary care--Review panel --IIMC

Dewey Class. No.: 362.1068 / GUN

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