Total quality management
Dale H. Besterfield Carol Besterfield-Michna Mary H. Besterfield... [et al.]
Total quality management - Noida Pearson Education Ltd. 2017 - xxi, 595 p. : ill. ; 23 cm.
Includes appendix, bibliographical references and Index.
9789332534452 (pbk)
Total quality management--Performance measures--Employee involvement--Information technology--Customer satisfaction--Management system--Leadership--RSBM--FMS
658.4013 / TOT
Total quality management - Noida Pearson Education Ltd. 2017 - xxi, 595 p. : ill. ; 23 cm.
Includes appendix, bibliographical references and Index.
9789332534452 (pbk)
Total quality management--Performance measures--Employee involvement--Information technology--Customer satisfaction--Management system--Leadership--RSBM--FMS
658.4013 / TOT