Examining the role of emotional labor in determining turnover intention, study of customer services employees in telecommunication sector of Pakistan
Liaqat, Asim Sohail (MS-B1-008)
Examining the role of emotional labor in determining turnover intention, study of customer services employees in telecommunication sector of Pakistan - Islamabad (unpublished) 2013 - iii, 53 p. : ill. ; 30 cm.
Thesis supervisor: Dr. Sajid Bashir Includes bibliographical references.
Riphah School of Leadership (RSL)
Faculty of Management Sciences (FMS)
English
Human Resource Management--Organizational justice--Employees management--Emotional intelligence--Turnover intention--FMS
658.3045 / LIA
Examining the role of emotional labor in determining turnover intention, study of customer services employees in telecommunication sector of Pakistan - Islamabad (unpublished) 2013 - iii, 53 p. : ill. ; 30 cm.
Thesis supervisor: Dr. Sajid Bashir Includes bibliographical references.
Riphah School of Leadership (RSL)
Faculty of Management Sciences (FMS)
English
Human Resource Management--Organizational justice--Employees management--Emotional intelligence--Turnover intention--FMS
658.3045 / LIA