Business success through service excellence
Clark, Moira Susan Baker
Business success through service excellence - Jordan Hill, Oxford Butterworth-Heinemann 2004 - xiv, 199 p. : ill. ; 23 cm.
Includes index.
0750660856 (hb)
Business success--Managing service--Operational effectiveness--Engaging people--Leadership and values--Organisational agility--FMS
650.1 / CLA
Business success through service excellence - Jordan Hill, Oxford Butterworth-Heinemann 2004 - xiv, 199 p. : ill. ; 23 cm.
Includes index.
0750660856 (hb)
Business success--Managing service--Operational effectiveness--Engaging people--Leadership and values--Organisational agility--FMS
650.1 / CLA