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The world of customer service

Gibson-Odgers, Pattie

The world of customer service - USA Thomson Corporation 2008 - x, 224 p. : ill. ; 27.4 cm.

Includes glossary and index

ISBN: 9780538730464 (pbk)

Subjects--Topical Terms:
Management
Customer service--Consumer satisfaction--Customer need--Behaviors--Evaluation--RSBM--GLB-LHR

Dewey Class. No.: 658.812 / GIB

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