Customer satisfaction towards hotel service quality
Kabtamu;Tadesse
Customer satisfaction towards hotel service quality : customer satisfaction in hotel service - Germany Lambert Academic Publishing 2013 - v; 62 p. : ill. ; 22cm.
includes references and appendix
9783846593752 (pbk)
Hospitality Management--Customer Satisfaction--Perceived Service Quality--Complaint Handling--Likert Scale--Regression Analysis
259.53 / KAB
Customer satisfaction towards hotel service quality : customer satisfaction in hotel service - Germany Lambert Academic Publishing 2013 - v; 62 p. : ill. ; 22cm.
includes references and appendix
9783846593752 (pbk)
Hospitality Management--Customer Satisfaction--Perceived Service Quality--Complaint Handling--Likert Scale--Regression Analysis
259.53 / KAB