Chocolates on the pillow aren't enough : reinventing the customer experience
Tisch, Jonathan M Karl Weber
Chocolates on the pillow aren't enough : reinventing the customer experience - New Jersey John Wiley and Sons 2007 - xii, 256 p. ; 23.5 cm.
Includes bibliographical references and index.
978047043554 (hb)
Hospilality mangment
Hospitality industry--Customer experiences--Customer challenges--Customer services--Customer relation--Customer diversity--RIHCA
647.94068 / TIS
Chocolates on the pillow aren't enough : reinventing the customer experience - New Jersey John Wiley and Sons 2007 - xii, 256 p. ; 23.5 cm.
Includes bibliographical references and index.
978047043554 (hb)
Hospilality mangment
Hospitality industry--Customer experiences--Customer challenges--Customer services--Customer relation--Customer diversity--RIHCA
647.94068 / TIS