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Service operations management : improving service delivery

Johnston, Robert Graham Clark

Service operations management : improving service delivery - United Kingdom Pearson Education Limited 2008 - xvi, 533 p. : ill., Col., ; 24.4 cm.

Includes index.

ISBN: 9781405847322 (pbk)

Subjects--Topical Terms:
Management
Service industries--Service strategy--Service development--Service encounter--Work measurement--Operations--Relatonship--Customer--FMS--RSBM

Dewey Class. No.: 658 / JOH

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