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Customer care excellence : how to create an effective focus

Cook, Sarah

Customer care excellence : how to create an effective focus - United Kingdom Kogan Page Limited 2002 - vi, 248 p. : ill. ; 23.2 cm.

Includes references and index.

ISBN: 9780749437923 (pbk)

Subjects--Topical Terms:
Customer services
Service quality--Customer care--Customer satisfaction--Service excellence--Customer loyalty--Service quality--RSBM

Dewey Class. No.: 658.812 / COO

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