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Quality management essentials

Hoyle, David

Quality management essentials - UK Butterworth-Heinemann 2007 - ix, 212 p. : ill. ; 23.2 cm.

Includes appendix, glossary, bibliography and index

ISBN: 9780750667869 (pbk)

Subjects--Topical Terms:
Quality Management
Quality Management
Total Quality Management (TQM)--Quality Assurance (QA)--Quality Control (QC)--Continuous Improvement--Customer Satisfaction--RSBM

Dewey Class. No.: 658.4013 / HOY

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