Customer service training
Kamin, Maxine
Customer service training - USA Pergamon Flexible Learning 2006 - xv, 204 p. : ill. ; 29.5 cm.
Includes references.
9780750663632 (pbk)
Management sciences
Customer service--Organizational need--Staff management--Customer loyalty--Service equation--Focus group--RSBM--GLB-LHR
658.812 / KAM
Customer service training - USA Pergamon Flexible Learning 2006 - xv, 204 p. : ill. ; 29.5 cm.
Includes references.
9780750663632 (pbk)
Management sciences
Customer service--Organizational need--Staff management--Customer loyalty--Service equation--Focus group--RSBM--GLB-LHR
658.812 / KAM