Effective customer services (Record no. 10946)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00523nam a22001457a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9788131785928 (pbk) |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Author Mark | GOE |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Goetsch, David L. |
| -- | Davis, Stanley B. |
| 245 ## - TITLE STATEMENT | |
| Title | Effective customer services |
| Sub Title | ten steps for technical professions |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New Delhi |
| Name of publisher | Pearson |
| Date of publication | 2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 292 p. |
| Illustrations | : ill. |
| Dimensions | ; 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | includes index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Customer service |
| -- | Customer relation |
| Keywords | Consumer satisfaction |
| -- | Customer need |
| -- | Behaviors |
| -- | Evaluation |
| -- | Management |
| -- | FMS |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Source of acquisition | Full call number | Barcode | Copy number | Koha item type | Cost, normal purchase price |
|---|---|---|---|---|---|---|---|---|---|---|---|
| GULBERG III Lahore | GULBERG III Lahore | Purchased: Multiline | 658.812 GOE | 18118 | 1 | Books | |||||
| GULBERG III Lahore | GULBERG III Lahore | Purchased: Multiline Book Cop. | 658.812 GOE | 37405 | 2 | Books | 727.75 |