Achieving class A business excellence (Record no. 62303)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00599nam a22001577a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780470260340 (hb) |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.409 |
| Author Mark | GRO |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Groves, Dennis |
| -- | Kevin Herbert |
| -- | Jim Correll |
| 245 ## - TITLE STATEMENT | |
| Title | Achieving class A business excellence |
| Sub Title | : an executive's perspective |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New Jersey |
| Name of publisher | John Wiley & Sons Inc. |
| Date of publication | 2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 385 p. |
| Illustrations | : ill. |
| Dimensions | ; 24.5 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Management |
| -- | Business success |
| Keywords | Customer satisfaction |
| -- | Competitive pressure |
| -- | Managing service |
| -- | Process design |
| -- | Leadership |
| -- | RSBM |
| -- | GLB-LHR |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Full call number | Barcode | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| GULBERG III Lahore | GULBERG III Lahore | 650.1 GRO | 119714 | 1 | Books |