Improving tourism and hospitality services (Record no. 62562)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00586nam a22001577a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780851999951(pbk) |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 910.68 |
| Author Mark | LAW |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Laws, Eric |
| 245 ## - TITLE STATEMENT | |
| Title | Improving tourism and hospitality services |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | UK |
| Name of publisher | CABI Publishing |
| Date of publication | 2004 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii, 203 p. |
| Illustrations | : ill. |
| Dimensions | ; 21 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Included bibliographical references and index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Hospitability management |
| -- | Recreation management |
| Keywords | Quality management |
| -- | Customer satisfaction |
| -- | Quality control |
| -- | Guest relations |
| -- | Service quality |
| -- | Service design |
| -- | RSBM |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Source of acquisition | Full call number | Barcode | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| GULBERG III Lahore | GULBERG III Lahore | Gift | 910.68 LAW | 119887 | 1 | Books |