Moments of truth (Record no. 63311)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00541nam a22001457a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780060915803 (pbk) |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 387.812 |
| Author Mark | CAR |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Carlzon, Jan |
| 245 ## - TITLE STATEMENT | |
| Title | Moments of truth |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New York |
| Name of publisher | Ballinger Publishing Company |
| Date of publication | 1989 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 135 p. |
| Dimensions | ; 20 cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Management sciences |
| -- | Customer Service |
| Keywords | Organizational development |
| -- | Employee empowerment |
| -- | Organizational change |
| -- | Service management |
| -- | Airline management |
| -- | Customer relations |
| -- | Customer service |
| -- | RSBM |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Source of acquisition | Full call number | Barcode | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| GULBERG III Lahore | GULBERG III Lahore | Gift | 387.812 CAR | 122769 | 1 | Books |