Organizational factors and consequences of perceived service recovery performance evidences from courier industry of Pakistan

By: Material type: TextTextPublication details: Islamabad (unpublished) 2012Description: xii, 188 p. : ill. ; 30 cm. +CDSubject(s): DDC classification:
  • 658.812 KHA
Dissertation note: Riphah school of leadership Faculty of management sciences
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Item type Current library Call number Copy number Status Date due Barcode
Thesis Thesis Main Campus 658.812 KHA (Browse shelf(Opens below)) 1 NOT for LOAN 1190

Thesis supervisor: Dr. Frida Saleem

Includes bibliographical references

Riphah school of leadership
Faculty of management sciences

English

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