Organizational factors and consequences of perceived service recovery performance evidences from courier industry of Pakistan
Material type:
TextPublication details: Islamabad (unpublished) 2012Description: xii, 188 p. : ill. ; 30 cm. +CDSubject(s): DDC classification: - 658.812 KHA
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Thesis
|
Main Campus | 658.812 KHA (Browse shelf(Opens below)) | 1 | NOT for LOAN | 1190 |
Thesis supervisor: Dr. Frida Saleem
Includes bibliographical references
Riphah school of leadership
Faculty of management sciences
English
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