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Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods

By: Material type: TextTextPublication details: USA ASQ Quality Press 2008Description: xxiii, 287 p. : ill. ; 23.5 cmISBN:
  • 9780873897433 (hb)
Subject(s): DDC classification:
  • 658.812 HAY
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Item type Current library Call number Copy number Status Date due Barcode
Books Books GULBERG III Lahore 658.812 HAY (Browse shelf(Opens below)) 1 Available 119925

Includes appendix, bibliography and index

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