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Customer-focused quality : what to do on Monday morning
Material type:
TextPublication details: New Jersey Prentice Hall 1994Description: xiii, 273 p. : ill. ; 24 cmISBN: - 9780131896307 (hb)
- 658.812 HIN
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
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GULBERG III Lahore | 658.812 HIN (Browse shelf(Opens below)) | 1 | Available | 122846 |
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| 658.812 GOE Effective customer services | 658.812 GRA The connected company | 658.812 HAY Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods | 658.812 HIN Customer-focused quality : what to do on Monday morning | 658.812 IRO The world of superservice : creating profit through a passion for customer service | 658.812 KAM Customer service training | 658.812 KOT Market your way to growth |
Includes bibliographical references and index.
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