Chew, Eng K. Petter Gottschalk Knowledge driven service innovation and management IT strategies for business alignment and value creation - USA Business Science Reference 2013 - Iiv, 563 p. : ill. ; 29 cm. Includes bibliographical references and index. ISBN: 9781466625129 (hb) Subjects--Topical Terms: Information technology -- ManagementKnowledge management--Service oriented --Strategic resources--Strategy systems--Business intelligence--FMS--FC Dewey Class. No.: 658.4 / CHE