TY - BOOK AU - Moeller,Robert R. TI - Executive's guide to IT governance: improving systems processes with service management, COBIT, and ITIL SN - 9781118138618(hb) U1 - 004.0684 PY - 2013/// CY - New Jersey PB - John wiley & Sons.inc KW - Information technology KW - Electronic data processing departments KW - Auditing KW - management N1 - Includes index ER -