Bhasin, Jaspreet kaur <br/><br/>
Customer relationship management 

 - New Delhi  Dreamtech  2012 
 - xiii, 445 p.  : ill.  ; 24 cm. 
<br/><br/> includes index.  
<br/><br/><label>ISBN: </label>9789350044544  (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Data processing<br/>Management--Marketing channels--Marketing--Customer--RIPS
<br/><br/><label>Dewey Class. No.: </label>658.812  / BHA