00393nam a22001217a 4500020002500000082001700025100002600042245003700068260003100105300003500136500002100171650007900192  a9789350044544  (pbk)  a658.812bBHA  aBhasin, Jaspreet kaur  aCustomer relationship management  aNew DelhibDreamtechc2012  axiii, 445 p.b: ill.c; 24 cm.  aincludes index.   aData processingaManagementvMarketing channelsvMarketingvCustomervRIPS