00441nam a22001457a 4500 9789350044544 (pbk) 658.812 BHA Bhasin, Jaspreet kaur Customer relationship management New Delhi Dreamtech 2012 xiii, 445 p. : ill. ; 24 cm. includes index. Data processing Management Marketing channels Marketing Customer RIPS BK 0 0 0 0 GGL GGL 2013-09-08 Purchased 0 658.812 BHA 18117 2013-09-08 00:00:00 1 BK 10454 10454