Goetsch, David L.  Davis, Stanley B. <br/><br/>
Effective customer services  ten steps for technical professions 

 - New Delhi  Pearson  2012 
 - xvii, 292 p.  : ill.  ; 24 cm. 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>9788131785928 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Customer relation--Consumer satisfaction--Customer need--Behaviors--Evaluation--Management--FMS
<br/><br/><label>Dewey Class. No.: </label>658.812  / GOE