TY  - BOOK
AU  - Goetsch, David L.
TI  - Effective customer services: ten steps for technical professions
SN  -  9788131785928 (pbk)
U1  - 658.812 
PY  - 2012///
CY  - New Delhi
PB  - Pearson
KW  - Customer service
KW  - Customer relation
KW  - Consumer satisfaction
KW  - Customer need
KW  - Behaviors
KW  - Evaluation
KW  - Management
KW  - FMS
N1  - includes index
ER  -