Stebbing, Lionel <br/><br/>
Quality management in the service industry  

 - New York  Ellis Horwood  1990 
 - 178 p.  : ill.  ; 23 cm. 
<br/><br/><label>ISBN: </label>0137472633 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industry-Quality control<br/>Service industry-Management --Internal inveterate waste --Developing management system --System documentation --Quality audit --Management review--IIMC
<br/><br/><label>Dewey Class. No.: </label>338.70685  / STE