TY  - BOOK
AU  - Stebbing, Lionel
TI  - Quality management in the service industry 
SN  - 0137472633 (pbk)
U1  - 338.70685 
PY  - 1990///
CY  - New York
PB  - Ellis Horwood
KW  - Service industry-Quality control
KW  - Service industry-Management
KW  - Internal inveterate waste
KW  - Developing management system
KW  - System documentation
KW  - Quality audit
KW  - Management review
KW  - IIMC
ER  -