00480pam a2200109 a 4500020002000000082001500020100001700035245009300052260003300145300003500178650015700213  a0029166837 (hb)00a658.5bJUR1 aJuran, J. M.10aJuran on quality by design bthe new steps for planning quality into goods and services   aNew York bFree Press c1992  avi, 538 p. b: ill. c; 25 cm. 0aProduction management-Quality control aQuality controlvStrategic quality planning vProvide measurement vIdentify customers vQuality planning vIIMC