TY - BOOK AU - Keen,Jack M. TI - Making technology investments profitable: ROI road map from business case to value realization SN - 9780470194003 (hb) U1 - 004.068 PY - 2011/// CY - Hoboken PB - John Wiley & Sons Inc. KW - Information technology-Management KW - Organizational effectiveness KW - Business strategy KW - Computer architecture KW - Value leaks KW - Investment KW - FC N1 - Includes bibliographical references and index ER -