00547nam a22001217a 4500020002100000082001800021100003900039245004300078260003600121300003400157500002000191650021400211  a0131908103 (pbk)  a808.0666bGER  aGerson, Sharon J.aSteven M.Gerson  aTechnical writingbprocess and product  aNew JerseybPrentice Hallc1997  axvi, 477 p.b: ill.c; 24 cm.  aIncludes index.  aEnglish languageaTechnical writingvInterpersonal communicationvCommunication ethicsvOral communicationvEthical standardsvReport writingvBusiness writingvCorrespondencevPunctuationsvRSLvFMSvFCvDELL