TY - BOOK AU - Heller, Robbert TI - D K essential manager's manual SN - 978405328388 (hb) U1 - 658.4 PY - 2008/// CY - London PB - A Dorling Kindersley Book KW - Management KW - Decision making KW - Teams work KW - Motivating KW - Negotiating KW - Interviewing KW - Skills KW - IIDC KW - RIPS N1 - Includes index ER -