Gunn, Chris <br/><br/>
A practical guide to complaints handling  in the context of clinical governance 

 - Edinburgh  Churchill Livingstone  2001 
 - xiii, 235 p.  ; 23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0443070237 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>National Health Services-Grea- Britain<br/>Health facilities-Complaints against-Great Britain --Health council --Information dissemination --Primary care--Review panel --IIMC
<br/><br/><label>Dewey Class. No.: </label>362.1068  / GUN