TY  - BOOK
AU  - Gunn, Chris
TI  - A practical guide to complaints handling: in the context of clinical governance
SN  - 0443070237 (pbk)
U1  - 362.1068 
PY  - 2001///
CY  - Edinburgh
PB  - Churchill Livingstone
KW  - National Health Services-Grea- Britain
KW  - Health facilities-Complaints against-Great Britain
KW  - Health council
KW  - Information dissemination
KW  - Primary care
KW  - Review panel
KW  - IIMC
N1  - Includes index
ER  -