00698nam a22001577a 4500020002100000082001800021100001600039245008400055260004300139300002700182500001900209650017600228942000700404952011200411999001700523  a0443070237 (pbk)  a362.1068bGUN  aGunn, Chris  aA practical guide to complaints handlingbin the context of clinical governance  aEdinburghbChurchill Livingstonec2001  axiii, 235 p.c; 23 cm.  aIncludes index  aNational Health Services-Grea- BritainaHealth facilities-Complaints against-Great Britain vHealth council vInformation dissemination vPrimary carevReview panel vIIMC  cBK  00104070aIMCbIMCd2014-01-17ePurchasedl0o362.1068 GUNp19788r2014-01-17 00:00:00t1w2014-01-17yBK  c11680d11680