01012cam a2200145 a 450000500170000002000230001708200180004010000210005824500810007926000390016030000340019950000200023350504230025365001900067620260623084923.0  a9780470545157 (hb)00a658.4013bPAR1 aParmenter, David10aKey performance indicatorsbdeveloping, implementing, and using winning KPIs  aNew JersybJohn Wiley & Sonsc2010  axix, 299 p.b: ill.c; 24 cm.  aIncludes index.0 aIntroduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons. 0aPerformance technologyaOrganizational effectivenessvPerformance standardsvPerformance indicatorsvManagementvOrganizational winningsvCritical successvBrainstorming performancevFC