developing, implementing, and using winning KPIs Parmenter, David creator text New Jersy John Wiley & Sons 2010 monographic xix, 299 p. : ill. ; 24 cm. Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons. Includes index. Performance technology Organizational effectiveness Performance standards Performance indicators Management Organizational winnings Critical success Brainstorming performance FC 658.4013 PAR 9780470545157 (hb) 20260623084923.0