a case study approach Valcik, Nicolas A. Teodoro J. Benavides creator text Boca Raton (London) CRC Press Taylor & Francis Group 2012 monographic xxii, 197 p. ; 23 cm. Includes index. Civil service Personal management Human services personnel Skills Communications Sexual harassment Life insurance Employment laws Health care Economic downturns RIPP 352.60973 VAL 9781439841433 (hbk)