Kostojohn, Scott  Mathew Johnson  Brian Paulen <br/><br/>
CRM fundamentals 

 - New Delhi  Springer (India) Pvt. Ltd.  2011 
 - xiii, 232 p.  : ill.  ; 24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9788132204572 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations-Management--Customer relations--Study and teaching--Customer relations--Data processing--Customer relations (Law)--Customer relations--FMS
<br/><br/><label>Dewey Class. No.: </label>658.812  / KOS