00548cam a2200145 a 4500 9788132204572 (pbk) 658.812 KOS Kostojohn, Scott Mathew Johnson Brian Paulen CRM fundamentals New Delhi Springer (India) Pvt. Ltd. 2011 xiii, 232 p. : ill. ; 24 cm. Includes index. Customer relations-Management Customer relations--Study and teaching Customer relations--Data processing Customer relations (Law) Customer relations FMS BK 0 0 0 0 IMC IMC 2015-09-16 Purchased: Allied Book Company 678.00 2 658.812 KOS 23144 2024-05-14 00:00:00 2024-05-02 1 2019-02-21 BK 0 0 0 0 IMC IMC 2015-09-16 Purchased: Allied Book Company 678.00 1 658.812 KOS 23145 2017-10-23 00:00:00 2017-03-21 2 2019-02-21 BK 13861 13861