TY  - BOOK
AU  - Kostojohn,Scott
TI  - CRM fundamentals
SN  - 9788132204572 (pbk)
U1  - 658.812 
PY  - 2011///
CY  - New Delhi
PB  - Springer (India) Pvt. Ltd.
KW  - Customer relations-Management
KW  - Customer relations--Study and teaching
KW  - Customer relations--Data processing
KW  - Customer relations (Law)
KW  - Customer relations
KW  - FMS
N1  - Includes index
ER  -