Dale H. Besterfield  Carol Besterfield-Michna  Mary H. Besterfield... [et al.] <br/><br/>
Total quality management 

 - Noida  Pearson Education Ltd.  2017 
 - xxi, 595 p.  : ill.  ; 23 cm. 
<br/><br/> Includes appendix, bibliographical references and Index. 
<br/><br/><label>ISBN: </label>9789332534452 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Performance measures--Employee involvement--Information technology--Customer satisfaction--Management system--Leadership--RSBM--FMS
<br/><br/><label>Dewey Class. No.: </label>658.4013  / TOT