TY  - BOOK
AU  - Dale H. Besterfield
TI  - Total quality management
SN  - 9789332534452 (pbk)
U1  - 658.4013 
PY  - 2017///
CY  - Noida
PB  - Pearson Education Ltd.
KW  - Total quality management
KW  - Performance measures
KW  - Employee involvement
KW  - Information technology
KW  - Customer satisfaction
KW  - Management system
KW  - Leadership
KW  - RSBM
KW  - FMS
N1  - Includes appendix, bibliographical references and Index
ER  -