Service operations management
: improving service delivery
Johnston, Robert Graham Clark
creator
text
Noida
Pearson
2008
monographic
516 p. : ill. ; 22 cm.
Includes index.
Management Service industries
Service strategy
Service development
Service encounter
Work measurement
Operations
Relatonship
Customer
FMS
RSBM
658 JOH
9788131715208 (pbk)
20260716152227.0