TY  - BOOK
AU  - Johnston,Robert
TI  - Service operations management : : improving service delivery
SN  - 9788131715208 (pbk)
U1  - 658 
PY  - 2008///
CY  - Noida
PB  - Pearson
KW  - Management
KW  - Service industries
KW  - Service strategy
KW  - Service development
KW  - Service encounter
KW  - Work measurement
KW  - Operations
KW  - Relatonship
KW  - Customer
KW  - FMS
KW  - RSBM
N1  - Includes index
ER  -