Mukherjee,P.N. <br/><br/>
Total quality management 

 - New Delhi  PHI Learning  2006 
 - xiv 418 p.  : ill.  ; 24 cm. 
<br/><br/> Includes bibliographical references and Index. 
<br/><br/><label>ISBN: </label>8120330560 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management<br/>Management--Customer satisfaction--Employee involvement--Information technology--TQM practices--Leadership--Benchmarking--Productivity--FMS--RSBM
<br/><br/><label>Dewey Class. No.: </label>658.562  / MUK