TY  - BOOK
AU  - Mukherjee,P.N.
TI  - Total quality management
SN  - 8120330560 (pbk)
U1  - 658.562 
PY  - 2006///
CY  - New Delhi
PB  - PHI Learning
KW  - Quality management
KW  - Management
KW  - Customer satisfaction
KW  - Employee involvement
KW  - Information technology
KW  - TQM practices
KW  - Leadership
KW  - Benchmarking
KW  - Productivity
KW  - FMS
KW  - RSBM
N1  - Includes bibliographical references and Index
ER  -