: processes and supply chains Krajewski, Lee J. Larry P. Ritzman Manoj K. Malhotra Samir K. Srivastava creator text New Delhi Pearson Education 2010 monographic xxi, 697 p. : ill. ; 23 cm. Includes appendix, glossary and index. Operations management Production planning Operations management Managerial practice Quality management Process strategy Process design FMS RSBM 658.5 OPE 9788131728840 (pbk)